The #1 reason that you cannot log into your account is... you are using the wrong email address.

Many of you have been with us for years and years. And you, therefore, have multiple eMail addresses.

If you have made a purchase, the system knows and unlocks your account... but only IF you are logged in with the same email you set up your account with.

So make 100% sure that you are using the correct eMail and correct spelling :)

The #2 reason that you cannot log into your account is...

You are using the wrong password.

In this case, please use the "Lost password" reset button found underneath the login fields. You'll need to check your email for password reset information. If you don't find this email, then make sure to check your spam and/or junk email boxes!

The #3 reason that you cannot log into your account is...

If you have purchased software way back, then chances are your account is inactive. Look on your receipt: If it says "Digital River" or "Cleverbridge" or even "JVZoo" then your software is really outdated.

Laughingbird Software provides installers for our current software, which is now  The Graphics Creator version 8

And, as part of our cycle of innovation, we may discontinue a version or product so we can focus on delivering new and upgraded software and services (which also include the latest security updates). 

  • If you purchased software earlier than 2017, here's what you can do:  

Take a look at our Laughingbird Software downloads shop.

Each Graphics Creator templates or graphics sets come with a free upgrade to the most recent Graphics Creator version (currently the all-new version 8) for free. 

When you purchase a set, you'll be given a download link to the Graphics Creator, which you can download and install before installing your new templates.

  • Or here's another great option:

Take a look at our online Graphics Creator... Just log in (no downloads and no installations)!

Either of these options will get you up and running with the most recent and up-to-date software with awesome new templates and features (like motion graphics, new design tools, searchable stock photos/videos, and more).

Fun Fact: 

Did you know that the old Creator 7 was built way back in 2010?!  It might just be time to upgrade 😁  (don't forget... you'll get the upgrade for free with any template or graphics set purchase)!

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